Warranty

BUY NOW. PAY LATER

Pay in 4 interest-free installments

  1. Add item(s) to your cart
  2. Go to checkout and choose
  3. Enter your debit or credit card information
  4. Pay later in 4 installments.

    5. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.

DETAILS

Installments By Afterpay

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in-store. Installment options vary by store and can be used on orders over USD 50, including discounts, shipping, and taxes. You must be over the age of 18, reside in the US, and be paid in USD to use Shop Pay Installments. Your credit scores aren't impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau. Note: To use Shop Pay Installments you need a US shipping address.

Installments By Afterpay

Please note that a higher initial payment may be required for some purchases. Pay later in 4 installments complete Terms. For CA residents loans made or arranged pursuant to a California Finance Lenders Law license.

Installments By Afterpay

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

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The White Duck Guarantee

At White Duck Outdoors, we're proud of the best-in-class support we provide to our customers. As a team passionate about the outdoors, we ensure the products you receive from us live up to the high expectations of quality craftsmanship, and we offer you the best-in-class product protection available.

What's covered with the White Duck warranty

Our manufacturer’s warranty* covers products against defects in materials or workmanship and it starts immediately after delivery. Any product or any component of the product found to be defective will be repaired to working order or replaced with the same or similar model at the discretion of White Duck Outdoors without charge, at our expense (provided the delivery address is in the lower 48 states of the US). Please be sure to keep the original sales receipt and send us a copy if you wish to repair or exchange a purchased good. The customer will be solely responsible for the delivery and shipping charges.

If you think there’s a problem with your White Duck product, please contact info@whiteduckoutdoors.com or chat us online as soon as the defect is noticed.

Disclaimer: Defects are limited to those resulting from the manufacturing process or production errors (stitches and waterproofing), and exclude:

  • Holes, punctures, ordinary wear & tear
  • Damage arising from (but not limited to) mold, mildew, inconsequential spot leakage, ultraviolet exposure, fire/stove/air conditioner use (to limit the likelihood of mold & mildew, we would advise not setting your tent up under trees for an extended period of time, and never storing away your tent when it's wet or damp)
  • Other damages that may occur during improper or negligent use/assembly/storage of the product, bad maintenance, use contrary to instructions (not following the proper procedures)
  • Damage from repair, modification or alteration by anyone other than White Duck Outdoors
  • If the item has been damaged on purpose
  • Damage from extreme weather conditions including but not limited to ice, snow, hail, wind, and lightning or any other catastrophic events.

NOTE: Your tent is built from best-in-class materials and boasts a superior construction to tents from almost any other store. However, your tent is not meant to be used as a permanent shelter, left up year-round or left unattended. All of these situations will be considered "negligent use" and will not be covered under the White Duck Warranty.

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