Returns are included in the event of an error on our part, e.g. if you receive the wrong product. For more details, you can read our complete Returns, Exchanges and Cancellations Policy.

Yes, we do in the event of *manufacturing or craftsmanship defects*. Defects are limited to those resulting from the manufacturing process or production errors (stitches and waterproofing), and exclude holes, punctures, ordinary wear & tear, damage arising from (but not limited to) mold, mildew, inconsequential spot leakage, ultraviolet exposure, fire/stove/air conditioner use, other damages that may occur during improper or negligent use/assembly/storage of the product, bad maintenance, use contrary to instructions (not following the proper procedures), repair, modification or alteration by anyone other than White Duck Outdoors, if the item has been damaged on purpose or damage from extreme weather conditions including but not limited to ice, snow, hail, wind, and lightning or any other catastrophic events. For our complete warranty, you can check out our Warranty Policy.

Occasionally things don’t quite go to plan. If you are not happy with your purchase, please contact our customer service immediately within 15 days of shipment delivery/receipt of merchandise to initiate a return or exchange.

A Return Product Authorization number or request form must be obtained from us prior to returning merchandise. Please note that no purchased items will be accepted as a return/exchange without an RPA# or written approval on the RPA request form. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase or prior approval needed.

Make sure to inspect your items within 14 days of delivery, if you couldn’t due to any reason please let us know at the time of purchase. Customer will be solely responsible for any shipping cost incurred during return/exchange process. Shipping can be expensive and may vary depending upon the size and weight of your package. White Duck Outdoors reserves the right to determine the return conditions upon receiving the receipt of your authorized return and thorough inspection of the returned item. Conditions: FULL REFUND: Refunds or Exchanges are only available if the product is new and unused; packaging is intact. It should be free of dirt, damage, and wear/tear from use, storage, or transport. If you have opened the package, make sure it is packed the same way we sent it to you with complete original parts, packaging, and assembling instructions.

Shipping Cost: Shipping is included on all of our Costco Next items. All the return items must be shipped prepaid freight. We will not accept return shipments sent without prior authorization or cash on delivery.

NOT INCLUDED: Refund/Replacement or Return Policy doesn’t include items that have been worn, used, dirty, or altered, not packed properly, incomplete components, missing original packaging, or otherwise damaged/modified by the customer. White Duck Outdoors reserves the right to decide if refund/replacement could be originated for any return initiated after 15 days of delivery.

Order Cancellation: Any product cancellation that has already been shipped will be treated as a return. Please read our return policy for further information.

Our manufacturer’s warranty* covers products against defects in materials or workmanship and it starts immediately after delivery. Any product or any component of the product found to be defective will be repaired to working order or replaced with the same or similar model at the discretion of White Duck Outdoors without charge, at our expense. Please be sure to keep the original sales receipt and send us a copy if you wish to repair or exchange a purchased good.

Your opinion counts! White Duck Outdoors is always striving to improve both our products and customer experience. We have redesigned our products and made them more refine and top notch with the help of our customer’s valuable feedback. We depend highly on reviews and word of mouth to grow as a company and would love to hear your comments and suggestions. Occasionally things don’t quite go to plan, often the first time we hear about it is after reading a customer’s review.

We had really appreciate the opportunity to resolve any issues, simply contact our customer service by visiting Contact Us

Please contact us if you have any questions, any bright ideas or if you think we should do things differently. Share your experience with us by sending us pictures from your camping and outdoor trips.

Shipping is included without minimums to the lower 48 states of the United States, and does not apply to Alaska, Hawaii or other orders. For complete details, you can read our Shipping Policy.

Standard shipping is 3-5 business days. We also have 3-day and 2-day expedited shipping options. Orders to Alaska or Hawaii may take 2-5 business days longer to receive For questions, please reach out to us at info@whiteduckoutdoors.com

We ship our products insured via UPS or FedEx standard ground delivery.

We’ll send you a tracking number to the email address you used for your order as soon as the shipping label is generated. It may take 24 hours for the tracking number to be active on the carrier’s website.

We manufacture and sell wall tents, bell tents and cabin tents.

A stove jack is a cut out in the wall or roof of a cabin tent that you can place your stove pipe through when using a stove in your tent.

We use a breathable, PFC-free water repellent, mold and UV resistant finish. We also have flame retardant fabric options available on most tents.

Our Alpha Wall Tent is built from our proprietary DYNADUCK 10.10 oz 100% army duck cotton canvas, and it’s treated with a breathable, PFC-free water repellent, mold and UV resistant finish. You can also opt for the fire water repellent fabric.

The Alpha Wall Tent is available in six sizes: 8’x10’, 10’x12’, 12’x14’, 14’x16’, 16’x20’ and 16’x24’.

Even for the smallest wall tent sizes, you'll want at least 2 people to pitch the tent. The first time, it can take up to 30 minutes to set up the tent, or longer for the largest sizes. Once you're a pro, it shouldn't take more than 20 minutes at a time, again depending on the size.

The Alpha Wall Tent has demonstrated superior fabric strength in independent testing facilities, up to 15% stronger than other wall tents. The Alpha also arrives as a complete package, outdoors ready. That means when you buy the wall tent, it comes with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh, storm doors, and a free-floating floor.

The Alpha Wall Tent arrives as a complete package, outdoors ready. That means when you buy the wall tent, it comes with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh, storm doors, and a free-floating floor.

Yes, it does. All Alpha Wall Tents come with a built-in stove jack with a 5-inch and 6-inch pre-cut pattern. The 16'x24' wall tent has two stove jacks.

You can opt for the fire water repellent fabric when selecting your tent. Each size has the option of water repellent or fire water repellent.

We use military-grade, YKK zippers on all wall tents.

Our Avalon Bell Tent is made from 10.10 oz cotton canvas, and the Regatta Bell Tent is built with 8.5 oz cotton canvas. Both types of bell tents are treated with a breathable, PFC-free water repellent, mold and UV resistant finish. You can also opt for the fire water repellent fabric in all bell tents except the 8' Mini Regatta and 10' Regatta.

The Regatta Bell Tent has a wall height of 2'7", while the Avalon has a wall height of 3".

Our bell tents arrive as a complete package, outdoors ready. That means when you buy them, they come with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These include a stove jack, windows, bug mesh and flooring.

Yes, all our bell tents come with a built-in stove jack, except the 8' Mini Regatta Bell Tent. The stove jacks have a 5-inch and 6-inch pre-cut pattern.

You can opt for the fire water repellent fabric when selecting your tent, except if you're choosing the 8' Mini Regatta or 10' Regatta Bell Tent.

Our bell tents are good to use in colder weather or in light snow. If you're in an area that faces excessive snowfall or snowstorms, it's best not to use a bell tent in those conditions.

The Regatta Bell Tent has a sewn-in floor, while the Avalon has a zippered floor that can be detached.